9. Claims and disputes

9.1 Any claim relating to a transaction in connection with a Congobet account must be addressed to Congobet within six months of the time when the transaction, payment and/or settlement took place or should have taken place; otherwise, Congobet reserves the right to disregard the claim, at its discretion.

9.2 If an account holder wishes to file a complaint, he/she must contact Congobet’s customer support service, using the contact details provided on the “Get Help” page on the website. The parties must make every effort to reach an amicable settlement within a reasonable time. The complainant may also file a complaint with the regulatory authority.

9.3 The complaint must contain clear and unambiguous information about the identity of the account holder and provide all relevant details that gave rise to the complaint. Congobet will promptly examine any complaint submitted to it or to the regulatory authority.

9.4 Congobet will inform the account holder or, if the complaint was referred to Congobet by the regulatory authority, the regulatory authority of the results of its investigations within fourteen (14) days from the date the complaint was submitted to Congobet.

9.5 Any legal action or dispute arising out of or in connection with the contract shall be settled in accordance with the law applicable at the place of the contract.

9.6 In the event of a dispute between Congobet and the account holder, Congobet will make a detailed record of transactions available to the account holder. This information will also be made available to a legitimate third party (e.g. a judge or court) if Congobet deems it necessary or if requested by a competent authority.