Guests at several Las Vegas MGM Resorts International hotel casinos found themselves waiting for hours to check into rooms on Tuesday afternoon.
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Due to a computer glitch, the delays were seen at New York-New York Hotel & Casino, Excalibur Hotel & Casino, and the Luxor Hotel & Casino, according to Las Vegas TV station KLAS.
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Self-service options were no help. Computer-based self-registration systems at the Las Vegas Strip properties were on the blink at the same time.
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Waits of Up to Three Hours
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Visitors trying to register at the front desk at New York-New York were waiting for as long as about three hours to get their room key and hand over their ID and credit card.
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Texas resident Tim Grant had made it only about halfway to the registration desk as he stood in line for hours.
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I started down there,” Grant pointed to yards away from where he was standing when interviewed by a KLAS reporter.
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But Grant was pleased the hotel staff gave those in line bottles of water and vouchers. He appreciated the customer service at New York New York.
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“Nobody wants to wait in line but everyone is doing what they can,” Grant said.
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At the Excalibur, Michigan resident Kevin Conaway remained in line, as well, to get a key to his room. Customer service there could have been better, he confirmed.
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“Someone said it’ll take four hours,” he said. “If there is nothing IT can do to help, I get that, but they need to be walking around explaining what’s going on.”
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Relatives Went to Pool
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Conaway’s relatives had no interest in standing in line with him and instead decided to go for a swim on a hot day.
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“I’ll enjoy the line while they are at the pool,” Conway said.
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At the Luxor, there was about an hour’s wait to check in.
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They had some kind of computer issue,” an unnamed guest revealed to KLAS.
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As the evening continued into nightfall, the lines went back to normal at the hotels.
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An MGM spokesperson told KLAS that “the front desk systems were down briefly” on Tuesday afternoon at some of their Las Vegas properties. The lines were at normal length by 5 p.m.
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The company didn’t explain what caused the longer lines, according to Las Vegas TV station KTNV.
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The post MGM Resorts Visitors See Delayed Check-Ins Due to Las Vegas Computer Glitch appeared first on Casino.org.
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